City Power will conduct its Annual Customer Satisfaction Survey from 10 March to 20 June 2026 as part of its continued efforts to improve service delivery and strengthen engagement with electricity customers across the City of Johannesburg. The survey will be conducted across all eight Service Delivery Centres and will gather feedback from approximately 3,400 customers representing domestic households, businesses, government institutions, and key customers supplied by City Power.

An independent contractor appointed by City Power will implement the survey through structured interviews, telephonic engagements, and focus group discussions with customers. These engagements are designed to gather reliable information about how customers experience City Power services and where improvements may be required. The survey will assess several aspects of customer experience, including overall satisfaction with City Power services, accessibility of customer service channels, professionalism and responsiveness of staff, effectiveness of communication with customers, and the handling of service requests and complaints.