From 5 February to 26 March 2026, the Office of the Ombudsman for the City of Johannesburg (“the Office”) will roll out its annual Citizen Information Clinics across the City, under the theme “Working together to deliver real solutions”. The clinics bring Ombudsman services directly into communities, providing residents with an accessible platform to raise concerns and seek resolution.

This year’s rollout builds on demonstrated progress achieved through ongoing collaboration between the Office and the City’s departments and entities. The implementation of corrective actions in response to complaints raised during the Information Clinics held in March last year confirms that when institutions work together, tangible and measurable improvements in people’s living conditions can be achieved.