The City of Johannesburg has observed that many customers do not update their contact information when opening municipal accounts or when changes occur. This can result in statements not being received, missed payments, and, in some cases, service disconnections.

The City stresses the importance of keeping contact details current to ensure that statements reach the correct account holder and that billing issues are identified and resolved early. Accurate information also allows the City to address estimated or backdated charges before they escalate into disputes.